Maison Luciole attaches great importance to the protection and confidentiality of its customers’ privacy, particularly their personal data.

In this context, this Privacy Policy will allow you to understand what personal data we collect and what we do with it, as well as how you can protect your privacy.

What types of data are collected ? 

In the context of invoicing and newsletter registration, the following categories of data are collected : 
– identification data : first name, email
– Billing and/or payment data : Name, first name, postal address and email, telephone number, bank details, payment method. 

How are your data used?

Your data is used for the purpose of invoicing. This includes managing your customer account as well as the contractual relationship, installation, maintenance, provision, and management of the ordered product, product billing, handling of complaints and disputes, as well as debt collection, also through third parties.

These data are retained for the legal duration.

Unless you object, your data is also used for sending newsletters, communicating about commercial offers and information, carrying out loyalty actions, prospecting, and may also be used to evaluate and improve services and develop new ones.

These data will be kept for the time necessary to achieve these purposes and for a maximum period of three years from the end of the contractual relationship concerning direct prospecting.

Your data may also be used to comply with legal obligations (including anti-fraud laws, money laundering laws, and provisions concerning late or non-payment by the customer and/or to respond to requests from public and governmental authorities).

Device information (especially your IP address) is collected to detect potential risks and fraud, and more generally to improve and optimize the website (for example, by generating data analysis on how our users browse and interact with the website), and to assess the impact of our marketing and advertising campaigns.

How can you manage the collection and use of your data?

You can access, correct, request deletion, object to processing for legitimate reasons based on your particular situation, or exercise your right to data portability by sending an email and providing proof of your identity to: EricJean-Jacques@outlook.fr

The data that we need for the purposes collected, necessary for compliance with a legal obligation and/or for the establishment, exercise, or defense of legal claims may, however, not be deleted.

By contacting the Data Protection Officer, you can also define directives regarding the fate of your personal data after your death.

You can register for free on a telemarketing opposition list from third-party companies on the website www.bloctel.gouv.fr.
In case of a complaint to which I have not provided a satisfactory response, you can contact the National Commission for Data Protection and Liberties (CNIL) responsible for compliance with personal data obligations.

You also have the right to lodge a complaint with the competent supervisory authority.

The list of the competent authority of each country is available on the European Community website: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080

How is the security of your data ensured?

The necessary actions are taken to protect the personal data that are processed. Your data is processed electronically and/or manually in any case so that their security, protection, and confidentiality are ensured in relation to their level of sensitivity, through administrative, technical, and physical measures to prevent loss, theft, use, disclosure, or unauthorized modification.

If you are subject to the GDPR, you have the right to access the personal data we hold about you and the right to rectify, update, and erase this data; you also have the right to request the cessation of processing of your data, to object to profiling and automated processing of your data; you also have the right to limit processing and to transfer your data (right to portability) in certain circumstances. To exercise any of these rights, please contact us using the contact details below.

Who can access your personal data?

Your personal data is processed by Lucille Fosse for the purposes of managing the contract and performing the services you have requested.

We may share data in the context of contracts concluded with service providers who contribute to some of our activities. These contracts stipulate that the providers in question are entitled to process data concerning you only for the purposes of the services they perform on our behalf and undertake not to use them for their own benefit.

Likewise, we may disclose personal data concerning you in order to comply with a legal or regulatory requirement, a subpoena, a search warrant, and/or any other legitimate information request we receive, or to protect our rights in any other way.

You have the right at any time to withdraw your consent to the processing of data concerning you, the legal basis of which is your consent, by contacting the Data Protection Officer (DPO) at the address indicated.

Cookies

The term “cookies” covers all trackers deposited and/or read, for example, when consulting a website.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.

When you log in, we will also set several cookies to save your login information and screen display choices. Login cookies last for two days, and screen option cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, login cookies will be removed.

This site also uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics also uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookies about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf, including, notably, the publisher of this site. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

For more information about cookies and how to disable these cookies, please visit the page http://www.allaboutcookies.org.

To learn more about how Google uses personal data about you, please visit the following page: https://www.google.com/intl/en/policies/privacy/. You can disable Google Analytics by clicking on the following link: https://tools.google.com/dlpage/gaoptout.

Evolution of the Privacy Policy

This Privacy Policy may change, particularly due to legislative and regulatory developments.